DH sent some important documents to the Pension Office a few weeks ago, via a tracked system for which he paid a lot. Today he received those documents back, in an envelope inside another envelope - apparently the Pension Office have printed the incorrect address on the return envelope, tracked. Not even in our village
![bang :bang:](https://www.menopausematters.co.uk/forum/Smileys/extended/bang.gif)
- so that's the 1st breach of Data Protection.
It was signed for. Apparently by DH. Well actually. Nope! The outer envelope is from the Royal Mail - so we think that the person who received the documents realised, took it to their PO opposite their house and the RM re-directed it. DH has looked on the RM web-site at the tracked reference and it certainly is NOT his signature, wrong initial for starters - so 2nd breach.
He has sent a complaint to the Royal Mail. Obviously no one checked that the signed for envelope was being signed by the named person. He has spoken to the Pension Office who are putting in a complaint on his behalf to the appropriate dept. to find out a) who printed the incorrect address and b) how that happened. He suggested that, as they had paid for the documents to be tracked back to him that the Pension Office should complain to Royal Mail.
So be warned. Despite Data Protection and other security checks, some people really can't be arsed to get details correct. I would take this further and compliain to the Data Protection Office and ask that the person who put the incorrect details onto the envelope, be taken to Court. It will be interesting to see how his complaint is upheld.