It's really good that you paid for these by credit card. I think you really need to use Section 75. This is the info from the link I put up a few days ago.
"Using Section 75 shouldn't necessarily be the first thing you do when you've been let down by a retailer, initially you should contact the company you made the purchase from and try and get a refund that way.
Although the credit card company is jointly liable, you are more likely to sort out the issue quicker by going to the retailer first.
You are also far more likely to get all the help possible from your credit card company if you have been to the person who supplied the faulty goods or failed to deliver a service first.
In the event they refuse or if you don't get a reply, then you should write to your credit card provider, including the following information:
What you bought, where, when and how you bought it, and how much you paid. Include copies of receipts.
Details of how the goods and services you received constituted a breach of contract as they were either faulty, not as described, or were not received at all.
Details of attempts you've made to contact the company and the responses you've had.
An explanation of what you want from the credit card company - namely to refund the money you paid for the goods you've received.
If you are rejected for a Section 75 refund and are adamant you think this was an unfair decision by your credit provider, then you can make a complaint to the Financial Ombudsman Service"
Good luck!
Taz x
