It is becoming easier for trans women to access HRT products now but can still take far too long in my opinion. Websites and forums such as this are an invaluable source of information of course and, from what I've been told, can really help in the quest to get treatment. As we always say on here to whoever is finding themselves fobbed off by the GP - read up on as much as possible and go back to the GP forearmed with all of the information and don't give up. Dealing with hormone problems is hard enough even without transitioning, which often brings its own difficulties with your friends and loved ones (including your children maybe) having to adjust to the new "you".
Autumnwalks - my friend is beautiful too and puts me to shame with her make-up and fantastic dress sense.
I hope your friend now has the treatment she needs. I'm sorry she is having a worrying time.
Taz x