Thank you all for your responses. I didn't actually get to speak to the Dr! I was ordering a repeat prescription and put in the notes could I please have the above mentioned product. I got a phone call from the pharmacist who advised that the Dr had refused to prescribe as it was available otc.
I explained about the dryness issues and the pharmacist went back to the Dr. She phoned me back a short time later to advise that he was not willing to prescribe and that I should buy otc remedy.
I will certainly look at the Yes website directly.