I usually get good use of things I order, I have to say. But I ordered PJs & got a swimsuit. Not even my size or style. They have offered me an e-voucher as an apology. Whether that transpires or not remains to be seen, but I have it in writing, albeit via their online chat facility.
I hate trying to look around stores for things I like & prefer online. Years ago I would have traipsed around clothes shops no problem. I'm turning into my hubby! 😂😂😂
Hermes have had their moments here too. Our address isn't easy to find, but not that difficult!