Hi Megamind, yes try using the rolled up towel in various situations and see which suit you best. I find using it on the floor makes the rolled towel feel too solid for my neck so this why I prefer it when I'm sitting in a chair, on the sofa or even in the car. Just make sure it's not pushing your head forward or that could cause problems.
Yes, it does sound like disc and trapped nerve problems so maybe start with an X-ray and then maybe a ct or Mri scan to look at nerve impingement. When I'm home from my holidays at the end of this month I shall go back to see my gp and get the ball rolling and maybe enquire about steroid injections. I don't want a physio touching my neck until I know exactly what's going on as it could be detrimental. Having said that, I did see one recently and I found the same as you.... Not very forthcoming and very disinterested. Happy to take my money though.
Could I ask you Megamind, which position lessened waking with a stiff neck? At the moment I can't sleep on my left side as I get pins and needles along with pain, can't sleep on my back as the moment pressure touches my shoulder blade I'm in pain and so I've been sleeping on my right side. How I'd love a good nights sleep in a comfortable position.....😢