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[honeybun]

Next have a made to measure service that I have used and they were excellent. So do M&S and I have used them too. Laura Ashley.....but only in the sales 

They sound terrible PN, and I agree with the others TS is the way to go if they quibble over a refund.

I couldn't put up with something being wrong g for that length of time CLKD . 15 days would be about my limit....I'm not known for my patience 


Honeyb
x

[purplenanny]

Yes I will Limpy ,thanks.

Thanks HB, I might look at Next but I think they will be a lot more costly somehow

TS sounds good to mention then. I will see what they say first,  give them a chance. I have asked for a full refund when sending the photos
They will have to reimburse me for return postage also. Thankfully I kept the box. That was another thing....curtains folded into a plastic bag and placed loosely into a box. They also forgot to send the metal pin hooks which took over a week to arrive!

I will let you know....got a feeling this is going to turn into a saga!! But I do hope not!

[CLKD]

Hopefully they will understand that they are not of good quality and therefore 'not fit for purpose' which is the legal definition  and lay it on thick about the deep disappointment not only for yourself but for the ladies on here  .  If you don't get a satisfactory response I would be inclined to take and show them to one of the Companies as mentioned to get their opinion.

Such a nuisance.  On a wet day like it is putting up curtains would have been the ideal job 

[purplenanny]

Ooh...not fit for purpose. ... I like that but they do hang, pull and block the light,  so I guess they could dispute that one. They just look dreadful !

Yes very wet weather but my little grandsons are here today and we are snuggled on the sofa watching number jacks (well, they are )
PN x x

[CLKD]

What ever, reject them outright.  Don't let them make the suggestion that they are re-made.  Tell them you want your money back  . 

[purplenanny]

Couldn't stand the worry of having them remade!
Hope they don't suggest it
PN x x

[Limpy]

Ooh...not fit for purpose. ... I like that but they do hang, pull and block the light,  so I guess they could dispute that one.

PN - You wrote the following-
 
"One curtain has twisted pinch pleats where the buckram doesn't sit right. I was told there would be 36 pleats on the pair and there are only 20. This makes the space in between fold out too far and hides the pleats (when curtains open)
There are fabric faults on both and the cushion cover
One was ironed, the other dreadful"

At least one curtain is faulty, end of. Also you didn't get what you were expecting. That doesn't sound like fit for purpose to me.

[honeybun]

And have you got those points in writing ?

Much easier if you have.


Honeyb
X

[purplenanny]

Well when you put it like that Limpy

Yes HB all in emails
PN x x

[honeybun]

Good, job well and truly done.

You did not get what you paid for.

Go get them girl.


Honeyb
X

[CLKD]

e-Mails Form a Contract don't forget 

[BrightLight]

Most definately let them know they are not as expected.  I had a similar problem with a made to measure blind, it was poorly made, the material wasn't quite the same and the mechanism didn't work properly.  I was told by the seller that as I had ordered online and a made to measure service I could not return them or get a refund.  This isn't true.

The Sale of Goods act still stands with regard to custom orders, so make sure you use the wording that you have here, that proves they are not as described/ordered.

The Sale of Goods Act 1979 says that any goods you buy from a trader must be:

    - of satisfactory quality
    - fit for purpose
    - match any description given.

You are entitled to a repair, a replacement or a refund.

Hopefully you will meet with a reasonable seller and get the remedy you want without problem - sorry they didn't arrive as expected.

[CLKD]

I would go for a refund 

[purplenanny]

I must admit I did not appreciate that emails form a contract...bit thick me.
I am feeling so much more confident now.
Sorry about your blind BrightLight, thanks for your help
Will definitely go for refund
PN x x

[babyjane]

don't the distance selling regulations apply when you purchase something online as you don't see it before you receive your goods?