" it was an old product that had been around for a long time".
The reason it has been around is that it is good and is what people want and need.
It sounds like a lot of young - very young media graduates getting together and having an opinion. They do NOT want to listen to the people using the product. If enough people complain, loudly, they may well back down.
We purchased a car 3 - 4 years ago, which handled really well. This car was designed around a particular tyre brand and model. About 6 months ago, tyre manufacturer decided to remove the original tyre, they "improved it". This improved version was c--p. Oh rang technical dept and discussed / complained. The tyre company reintroduced the good tyre.
Ladies we need to complain / discuss