CLKD - BT are a proverbial pain in the Butt.
OH is with BT for email, they have had problems recently - He lost al of his contact information on the BT site.
The site for reporting is probably genuine, but ring BT to make sure. I am not with BT thankfully YAYyyyy.
Have you tried turning everything off and on, PCs and Router?
Re OH getting stroppy when you requested his help. Take a long deep breath and point out the number of times he's required your help / presence, then point out;
1 - We all have to do things that aren't convenient
2 - Ask precisely which millennium he would like to
if ever........
